Booking, Payment & Cancellation Policy

Thank you for choosing Topy Tours for your Tanzania safari and travel experience. These Booking, Payment & Cancellation Terms explain the conditions that apply when you request, confirm, modify, or cancel a booking with Topy Tours.

By confirming a booking and making a payment, you acknowledge that you have read, understood, and accepted these terms.

These terms apply to safari packages, private and group tours, excursions, transfers, accommodation arrangements, domestic flights, and other travel services arranged by Topy Tours.

A safari booking is considered confirmed only after Topy Tours has received the required deposit and issued written confirmation of the booking.

A quotation or itinerary provided before confirmation is not a guarantee of availability or price. Accommodation, flights, permits, activities, and other services remain subject to availability until the booking is confirmed.

Topy Tours reserves the right to adjust an itinerary before confirmation if accommodation, transport, activities, or other services become unavailable.

A 20% deposit of the total booking value is required to confirm most safari bookings.

The remaining balance must normally be paid no later than 30 days before the safari departure date, unless a different payment schedule has been agreed in writing.

For bookings made less than 30 days before departure, Topy Tours may require full payment at the time of confirmation.

Certain services may require a higher deposit or full payment in advance because of supplier conditions, including flights, special accommodation, balloon safaris, permits, and other activities.

The outstanding balance must be paid by the deadline stated on the client's invoice or booking confirmation.

If the final payment is not received by the due date, Topy Tours may:

Topy Tours accepts payment methods specified on the client's invoice or payment instructions.

The client is responsible for any bank charges, transfer fees, payment-processing fees, or other charges associated with sending payment unless otherwise agreed in writing.

Payment is considered received when the funds have been successfully received and cleared by Topy Tours.

Prices stated in a quotation are based on the services, number of travelers, dates, accommodation, activities, transportation, and other arrangements specified in that quotation.

Unless otherwise stated, quotations are valid for the period indicated on the quotation.

Prices may change before booking confirmation because of:

Cancellation requests must be submitted in writing by email or another officially accepted communication channel.

The cancellation date is the date on which Topy Tours receives the written cancellation request.

Cancellation charges are calculated based on the total confirmed booking price, not simply the amount already paid as a deposit.

Regardless of the cancellation schedule above, certain services may be subject to 100% non-refundable charges once purchased or confirmed.

These may include:

If a client cannot travel on the original dates, Topy Tours may, at its discretion, offer the option to postpone or change the safari dates rather than cancel the booking.

Date changes are subject to:

Topy Tours will make every reasonable effort to operate confirmed safaris as agreed.

However, Topy Tours reserves the right to modify, postpone, or cancel a safari where circumstances beyond its reasonable control make the planned arrangements impossible, unsafe, or impractical.

Such circumstances may include:

Topy Tours strongly recommends that every traveler purchase comprehensive travel insurance before departure.

Travel insurance should, where appropriate, cover:

Topy Tours may make reasonable changes to an itinerary where necessary because of weather, road conditions, wildlife movements, park regulations, accommodation availability, safety considerations, or other operational circumstances.

Our guides may adjust the timing, route, or order of activities to provide the best possible experience while maintaining the overall character of the safari.

Where a significant change is necessary, Topy Tours will inform the client as soon as reasonably possible and, where practical, provide a suitable alternative.

Accommodation is subject to availability at the time of booking.

Where the accommodation originally selected becomes unavailable, Topy Tours may arrange an alternative property of a similar standard.

If the alternative accommodation is more expensive, the additional cost may be payable by the client where the change is caused by circumstances outside Topy Tours' control.

Where a lower-priced alternative is accepted, any applicable difference will be handled on a case-by-case basis.

Flight schedules, fares, baggage allowances, cancellations, delays, and other airline conditions are governed by the applicable airline's terms and conditions.

Topy Tours is not responsible for delays, cancellations, missed connections, schedule changes, or other circumstances caused by an airline.

Where Topy Tours has arranged flights on behalf of the client, applicable airline cancellation and amendment fees may be charged in addition to Topy Tours' cancellation terms.

Clients are responsible for ensuring that their passports, visas, travel documents, and other required documentation are valid.

Clients are responsible for obtaining and maintaining all required travel documents.

This includes:

Clients are responsible for their personal belongings throughout the trip.

Topy Tours is not responsible for loss, theft, or damage to personal property except where such responsibility is imposed by applicable law.

Clients are advised to keep valuables secure and avoid bringing unnecessary valuables on safari.

Clients should ensure that they are physically and medically suitable for the activities included in their itinerary.

Clients should inform Topy Tours before departure of any special requirements that may materially affect the safari arrangements, including mobility requirements, dietary requirements, or other relevant travel needs.

Topy Tours will make reasonable efforts to accommodate special requirements where they are communicated in advance.

Parents or legal guardians are responsible for children traveling with them.

Certain accommodation providers, activities, and airlines may have specific age restrictions or additional charges.

Clients should inform Topy Tours of the ages of all children at the time of booking so that appropriate arrangements can be made.

Clients are expected to behave respectfully toward Topy Tours staff, guides, drivers, accommodation staff, local communities, wildlife, and other travelers.

Topy Tours may terminate participation in a tour where a client's behavior presents a serious risk to themselves, other travelers, staff, wildlife, property, or the safe operation of the safari.

In such circumstances, no refund may be provided for unused services, and any additional costs arising from the termination may be the responsibility of the client.

Wildlife sightings cannot be guaranteed.

Tanzania is a natural environment, and wildlife movements are unpredictable. The presence, location, and behavior of animals can change according to weather, season, food availability, migration patterns, and other natural factors.

Topy Tours and its guides will make every reasonable effort to provide excellent wildlife-viewing opportunities but cannot guarantee sightings of any particular animal.

Topy Tours shall not be liable for failure or delay in providing services caused by circumstances beyond its reasonable control, including but not limited to natural disasters, extreme weather, government action, war, civil unrest, strikes, road closures, epidemics, pandemics, airline disruptions, or other unforeseen events.

Where such circumstances affect a booking, Topy Tours will make reasonable efforts to assist the client and recover any refundable amounts available from suppliers.

Where a refund is approved, it will normally be processed after Topy Tours has determined the amounts recoverable from relevant suppliers.

Refunds may be reduced by:

No refund will normally be provided for services that a client voluntarily chooses not to use after the safari has commenced.

This includes, but is not limited to:

Topy Tours encourages clients to raise any concerns immediately with their safari guide or Topy Tours representative so that reasonable efforts can be made to resolve the matter during the trip.

If a matter cannot be resolved during the safari, the client should submit a written complaint to Topy Tours as soon as reasonably possible after returning from the trip.

Topy Tours will review the complaint and respond within a reasonable period.

By paying the deposit or otherwise confirming a booking with Topy Tours, the client confirms that:

Topy Tours reserves the right to update these terms from time to time.

The terms applicable to a confirmed booking will normally be those accepted by the client at the time the booking was confirmed, unless a change is required by law or agreed between Topy Tours and the client.